Your journey to AI.
Thinking beyond RPA.
A common misconception is that AI will eventually replace RPA, which is not necessarily the case. Andrew Rayner from UI Path recently explained “the two technologies will combine to create the digital workforce of the future”
RPA is excellent at underpinning AI capabilities, replacing manual, repetitive processes to open the door for more complex AI operations to occur.
For example, RPA can optically recognise text and process documents according to their content. NLP (Natural Language Processing) can then take that one step further and use it’s artificial intelligence to make decisions about credit scoring for example, or risk assessment.
RPA can enable customer interaction through channels such as chat bots, and AI can provide a rich interpretive layer over that technology to better communicate with customers through open dialogue.