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Capita

Business process outsourcing company increased time spent on value add activities shifting focus away from low value repetitive tasks.

Partnering with BPO organisations
A business process outsourcing company needed to change how they managed repetitive tasks across their clients and save time, money and resources when delivering projects. With margins in the business process outsourcing industry tightening as labour costs increase, Robotic Process Automation offered the BPO organisation an opportunity to reduce the time their teams spent on manual administrative tasks, in addition to reducing the rate of errors across processes while speeding up existing activities.

Teams could instead shift their focus away from low-value, repetitive tasks to more value-add activities where human involvement was needed.